Frequently Asked Questions
Ordering Questions
Product Questions
Post Sale
Ordering Questions
Certainly, if you would rather place an order with a sales representative, please call us at 800-854-3565. Our office hours are 7am to 4pm Pacific Standard Time
We do provide quotes. Please use our contact form here or call in to speak to a sales rep.
If you need to make a change to your order or cancel it, please get in touch with us as soon as possible. Please use our contact form or call in and have your order number ready.
We have physical locations in California and Texas and charge sales tax in those states accordingly.
When you place an order with us we will authorize the amount on your credit card, but will not charge it until your order ships.
Product Questions
Yes, you will want to order your locks with the "keyed alike" if available for your model. These are typically identified with a KA in the model number and provides a solution where multiple padlocks are used but need to be opened with the same key.
"Keyed different" means that each lock you order will have its own unique key. This option is typically identified with a KD in the model number.
"Master keyed" means that each lock you order will have its own unique key, but can all be opened by an independent master key. This option is typically identified with a MK in the model number and is best used in applications where supervisory or emergency access is needed. The master key in a set of master keyed padlocks is sold separately.
If the lock is currently attached to something, the combination can not be provided for security reasons.
In regards to resettable combination locks, these have a combination that is set by the owner of the padlock. Therefore, ABUS will not have record of the combination. If your lock is attached to anything, you will need to call a locksmith for removal.
If the lock you have lost the combination to is a standard, non-resettable lock, you can call the manufacturer direct at 800-353-2287 for assistance.
- Pull up the shackle
- Turn setting screw clockwise until your hear and feel a click (about 120 degrees)
- Set the dials to your desired combination
- Turn setting screw to original position (screw slot must be inline with shackle)
- Open the padlock
- Insert the change tool key into the keyhole on the side of the lock
- Push the change tool key in as far as it will go and turn 90 degrees in either direction. WARNING: If the change key is not pushed in fully, the combination may not set properly and will be lost
- Leave the change tool key in the keyhole and set the dials to the new number. Make sure the numbers are aligned horizontally, otherwise the combination may not set properly
- Turn the change key back to its original position and pull it out. The lock will now be set to your desired combination
- Open the padlock
- Press change pin down into open shackle hole as far as it will go. If the pin is not fully depressed, the combination may not set properly and will be lost
- Leave the change pin in the shackle hole and set the dials to your desired combination
- Pull out change pin and the lock is now set to your new combination
- Open the padlock
- Turn shackle 90 degrees facing you
- Press the shackle down into the notch and hold. If the shackle is not fully depressed, the combination may not set properly and will be lost
- Hold shackle down and set the dials to your desired combination
- Release the shackle and your padlock is now set to your new combination
- Open the padlock
- Insert change tool key firmly and rotate 90 degrees clockwise
- Leave the change tool key in the keyhole and set the dials to your desired combination
- Turn key back 90 degrees and remove it. Your combination is now set
Post Sale
If your email confirmation was lost in cyberspace, you can contact us for a new one to be sent. Alternatively, you can log into your account and check on your order status there.
If you item arrives damaged or defective, please contact us via e-mail or phone. Please have your order number or your name and postal code ready to help us locate your order quickly. We will need to know the details of the damage or defect, and we will do what we can to rectify your order immediately.
Please refer to our return policy for details and instructions on returning an item
Some padlocks need to be manufactured to order, especially items ordered with a specific keyway.